Configuration Specialist

4 days ago


Austin, Texas, United States Connect Tech+Talent Full time
CX Configuration Specialist

We are seeking a highly skilled CX Configuration Specialist to join our team at Connect Tech+Talent. As a key member of our team, you will be responsible for implementing and configuring contact center services using the NICE InContact CXone platform.

Key Responsibilities:
  • Implement and configure contact center services using NICE InContact CXone platform
  • Design and develop complex call flows using NICE InContact Studio
  • Develop and maintain technical documentation for contact center configurations
  • Collaborate with cross-functional teams to ensure seamless integration with CRM systems and databases
  • Provide training and support to customers on CXone Administration tools and Agent MAX
Requirements:
  • Bachelor or Master of Science in Computer Science or Software Engineering
  • Five or more years of experience in Contact Center Services implementation and configuration
  • Expertise in NICE InContact CXone platform and NICE inContact CXOne Certifications
  • Strong understanding of software engineering, programming paradigms, and programming languages
  • Excellent written and verbal communication skills
Desired Skills:
  • Experience with Genesys, Cisco, AWS, Avaya, Aspect, NICE, IVR technologies, and Unified Communications
  • Knowledge of Workforce Management and Feedback Management
  • Experience with CRM Agent Applications inside CXone Console
Education/Certifications:
  • Bachelor or Master of Science in Computer Science or Software Engineering
  • NICE inContact CXone Certified Implementation Partner Certifications


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