Implementation Specialist
23 hours ago
We are seeking an experienced Implementation Specialist to join our team at Ontic. As an Implementation Specialist, you will play a critical role in configuring our software to meet the needs of our clients.
Key Responsibilities:- Work closely with clients to understand their business requirements and configure the software to meet those requirements.
- Validate and test configurations to ensure that they are working as intended.
- Troubleshoot and resolve any configuration-related issues.
- Partner with our development and product teams to understand the software and how it can be configured to meet client needs.
- Monitor and analyze client feedback to identify trends and areas for improvement, and proactively recommend solutions to enhance the customer experience.
- Bachelor's degree in a related field such as Business, Computer Science, or Communications.
- 2+ years of experience in customer experience, client implementation, or related roles.
- Strong project management and organization skills, with the ability to work independently, managing multiple projects and priorities.
- Comfortable navigating ambiguity, with a strong sense of adaptability and problem-solving in a fast-paced environment.
- Excellent written and verbal communication skills, with the ability to communicate complex technical information to a non-technical audience.
- Ability to quickly learn new technologies and software platforms.
- Competitive salary range of $75,000 - $85,000 per year.
- Medical, Vision & Dental Benefits.
- 401k.
- Stock Options.
- HSA Contribution.
- Learning Stipend.
- Flexible PTO Policy.
- Quarterly company ME (mental escape) days.
- Generous Parental Leave policy.
- Home Office Stipend.
- Mobile Phone Reimbursement.
- Home Internet Reimbursement for Remote Employees.
- Anniversary & Milestone Celebrations.
Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.
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