Optical Sales Associate

7 days ago


Watertown, Wisconsin, United States Shopko Optical Full time
About the Role

We are seeking a highly skilled and dedicated Optical Sales Associate to join our team in Watertown, WI.

Job Summary:

This is a full-time position that requires excellent patient and customer service skills. As an Optical Sales Associate, you will be responsible for providing top-notch care to our patients, including analyzing their eyewear needs, recommending frames and lenses, and assisting with proper frame repairs and adjustments.

You will also be responsible for maintaining a complete knowledge of third-party plans and claims, explaining promotions and special lens offerings to patients, and balancing accounts.

Key Responsibilities:
  • Provide exceptional patient and customer service according to company standards
  • Analyze patient eyewear needs and recommend specific lenses and frames
  • Assist patients in selecting frames and ensure they are coordinated with facial and eye measurements and optical prescriptions
  • Order and dispense eyewear accurately and professionally
  • Assist Optometrist with case histories and screenings
Benefits:
  • Competitive salary: $45,000 - $55,000 per year, depending on experience
  • 401(k) with match
  • Vacation pay/personal day
  • Volunteer time off
  • Sick pay
  • Health & wellbeing benefits
  • Voluntary/cafeteria offerings
  • Employee assistance program
  • On-the-job training and certification
  • Teammate recognition program
Requirements:
  • High school graduate or equivalent
  • Maintain license as required by state
  • To become certified, teammate must complete Shopko OCE Certification requirements and calendar modules
  • Previous experience in an office and/or optical dispensing preferred
  • Able to handle multiple customer interactions/phone calls at a time
  • Able to work with patient eyewear needs, including analyzing prescriptions, repairs, and adjustments, and lifestyle dispensing
Work Environment:

Able to sit or stand for extended periods of time

Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

Able to lift 10 to 20 pounds

Able to see (near, distance, color, and depth perception)

Manual and finger dexterity, as well as hand/arm steadiness

Able to grip and hold items

Good eye and hand coordination

Able to operate a cash register, various optical equipment, and tools



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