Healthcare Customer Service Specialist

2 days ago


Newton, Massachusetts, United States Mass General Brigham Full time
Job Summary

We are looking for a highly motivated Healthcare Customer Service Specialist to join our team at Mass General Brigham. In this role, you will be responsible for providing exceptional customer service to our patients and healthcare providers.

Key Responsibilities
  1. Providing accurate and timely information to patients and healthcare providers regarding test results, specimen information, and other related matters.
  2. Responding to incoming calls and emails in a professional and courteous manner.
  3. Escalating complex issues to senior team members or management as needed.
Requirements
  • 2+ years of experience in a customer-facing role, preferably in a healthcare setting.
  • Excellent communication and problem-solving skills to effectively resolve customer complaints and concerns.
  • Able to work in a dynamic environment with multiple priorities and deadlines.
  • Strong technical skills to navigate our CRM system and other software applications.

Estimated Salary: $55,000 - $70,000 per annum, depending on experience.



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