Client Care Manager
2 months ago
We are seeking a highly skilled and compassionate Client Care Manager to join our team at Homewatch CareGivers of Eatontown. As a key member of our staff, you will be responsible for providing exceptional care and support to our clients and their families.
Key Responsibilities:- Client Service-Case Management:
- Handle and validate initial leads (intake calls) to ensure seamless onboarding of new clients.
- Schedule in-person visits with potential clients to assess their needs and provide personalized care solutions.
- Responsible for sending and executing service agreements that meet the unique needs of each client.
- Build strong relationships with assigned clients, family members, and/or client representatives to ensure exceptional care and support.
- Act as the primary point of contact for clients, communicating all schedule changes and updates in real-time.
- Resolve any client issues promptly and effectively.
- Communicate in real-time any changes to the client's schedule or condition to the client service team.
- Get to know our caregivers and make recommendations to the scheduling team to ensure optimal matching.
- Coordinate Registered Nurse visits and the first day of service to ensure a smooth transition.
- Participate in weekly client service meetings to discuss client needs and concerns.
- Be part of the on-call weekend rotation (every 5 weeks) and once during the week to provide 24/7 support.
- Play an active role in interviewing and selecting caregivers to join our team.
- Marketing:
- Build relationships with referral sources to grow revenue and expand our client base.
- Establish relationships within the community to promote our services and increase visibility.
- Provide community and facility support as requested to enhance our reputation and services.
- Participate in professional organizations and events to promote our services and stay up-to-date on industry trends.
- Office Administration:
- Oversee the day-to-day operations of the agency, ensuring high-quality care and compliance with all regulatory requirements.
- Develop and implement policies and procedures that improve the efficiency and effectiveness of our services, including caregiver schedules.
- Oversee staff training to include orientation, case orientation, and ongoing training to ensure our team is equipped to provide exceptional care.
- Maintain strong relationships with clients, families, and healthcare providers, addressing any concerns and ensuring client and caregiver satisfaction.
- Oversee the maintenance of client and employee records, ensuring accuracy, confidentiality, and compliance with regulations.
- Lead quality improvement initiatives and ensure our agency adheres to best practices.
- Provide on-call support as needed to ensure 24/7 coverage.
- Minimum: Certified Nursing Aide (CNA) preferred or Licensed Practicing Nurse (LPN), Licensed Master of Social Work (MSW), Licensed Clinical of Social Work (LCSW).
- At least 2 years of clinical experience, with a strong background in home care and social work.
- Must be fully vaccinated against COVID-19.
- Strong communication and interpersonal skills, with the ability to establish rapport with clients, families, and caregivers.
- Intermediate computer skills in Microsoft Office products and care management software.
- A family-friendly and flexible working environment.
- Benefits after 90 days of employment.
- Brand-specific training for 3 weeks (2 weeks remote + 1 week in Denver, CO).
- Annual bonus after 1 year of service.
- Full-time hourly rate of $25.
We offer flexible work-from-home options to ensure a healthy work-life balance.
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