Inside Solutions Representative

3 weeks ago

Kansas City, Missouri, United States Cox Communications Full time
About the Role

We are seeking a highly skilled and patient Inside Solutions Representative to join our team at Cox Communications. As a key member of our sales team, you will be responsible for handling inbound sales initiatives, developing strategies for selling bundled services, and providing exceptional customer service.

Key Responsibilities
  • Make outbound calls to existing customers to upsell additional products and services.
  • Handle customer renewals and provide timely follow-up to ensure customer satisfaction.
  • Develop and deliver proposals and presentations to new clients based on their business needs.
  • Negotiate pricing, service level, and terms and conditions with clients.
  • Determine serviceability of client location and work with sales engineers to address any installation or service issues.
  • Perform ROI assessments to determine the profitability of sales.
  • Follow up with prospects to qualify leads and request signed contracts.
  • Provide customer intelligence and feedback to the marketing department.
Requirements
  • Minimum 5 years of experience in a related field, or a high school diploma or GED with 3 years of experience in a related field, or an AS/AA degree, a BS/BA degree, or certification in a related discipline.
  • Experience working with computers and common business software, such as Word, Excel, PowerPoint, and Outlook.
Preferred Qualifications
  • AS/AA or technical certification in a related discipline.
  • 2 years of experience working in a position that requires meeting sales goals.
  • 2 years of experience selling by telephone.
  • 6 months of experience selling telecommunications products and services.
What We Offer

Cox Communications offers a competitive salary package, top-notch bonus and incentive plans, and a comprehensive benefits package, including health care insurance, retirement planning, and paid days off. We also offer opportunities for professional development and continuing education.

At Cox, we value our employees and strive to create a positive and inclusive work environment. We are an equal opportunity employer and welcome applications from diverse candidates.

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