Inside Solutions Representative

3 weeks ago


Kansas City, Missouri, United States Cox Communications Full time
About the Role

We are seeking a highly skilled and patient Inside Solutions Representative to join our team at Cox Communications. As a key member of our sales team, you will be responsible for handling inbound sales initiatives, developing strategies for selling bundled services, and providing exceptional customer service.

Key Responsibilities
  • Make outbound calls to existing customers to upsell additional products and services.
  • Handle customer renewals and negotiate pricing, service level, and terms and conditions.
  • Develop proposals and deliver presentations to new clients based on their business needs.
  • Work with sales engineers to determine appropriate solutions and address any issues regarding installation or service.
  • Perform ROI assessments to determine if a sale is profitable.
  • Follow up with customers to qualify prospects and request the return of signed contracts.
  • Provide customer intelligence and feedback to the marketing department.
Requirements
  • 5 years of experience in a related field, or a high school diploma or GED with 3 years of experience in a related field, or an AS/AA degree, a BS/BA degree, or certification in a related discipline.
  • Experience working with computers and common business software.
  • Strong communication and negotiation skills.
What We Offer

As a Cox Communications employee, you will have access to a comprehensive benefits package, including health insurance, retirement planning, and paid time off. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. We are committed to providing our customers with the best possible service and experience. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.



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