Collection Customer Service Representative
2 weeks ago
We are seeking a highly skilled and dedicated Collection Customer Service Agent-5 to join our team at Equity LifeStyle Properties. This is an exciting opportunity for a customer-focused individual who is passionate about delivering exceptional service and resolving complex issues. In this role, you will be responsible for interacting with customers, taking reservations, offering extended stays, and informing customers of special offers for our portfolio of RV Campgrounds and Resorts.
About the Role:
As a Collection Customer Service Agent-5, you will play a crucial role in ensuring that our customers receive top-notch service and support. Your primary responsibilities will include:
* Answering incoming customer service calls promptly, professionally, and within established performance standards and criteria.
* Placing outgoing calls to customers to collect past due payments.
* Taking payments by credit card or check by phone.
* Maintaining current knowledge of company services and policies in order to respond correctly to customer inquiries.
* Verifying and entering accurate customer information in order to ensure the integrity of customer paperwork and records.
* Responding to customer needs, questions, or problems in an efficient, professional, and thorough manner.
What We Offer:
In return for your excellent skills and abilities, we offer a comprehensive benefits package including medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time. Our team is committed to providing a supportive and inclusive work environment that allows you to grow and develop your career. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today
Salary:$45,000 - $60,000 per year depending on experience.
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