Sales and Service Representative

7 days ago


Katy, Texas, United States Zara Pham - State Farm Agent Full time

**Job Title: Insurance Support Professional**


Zara Pham - State Farm Agent is a leading insurance agency seeking a highly motivated and organized professional to fill the role of Insurance Support Professional. As a key member of our team, you will play a critical role in supporting our insurance agents in gaining and keeping customers, and providing exceptional customer service to our clients.

In this role, you will be responsible for establishing customer relationships, following up with customers, and providing prompt, accurate, and friendly customer service. You will also use a customer-focused, needs-based review process to educate customers about insurance options, and promote the development of our business through excellent communication skills.

We are committed to providing our employees with opportunities for growth and development, and offer a comprehensive compensation package including salary, paid time off, health benefits, profit sharing, and opportunities for advancement.

**Key Responsibilities and Requirements:**

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
  • Dedicated to customer service.
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
  • Able to obtain Property and Casualty License.
  • Able to obtain a Life/Health License.
  • Able to achieve mutually agreed upon marketing goals.
  • Interested in marketing products and services based on customer needs.

**Compensation Package:**

  • $60,000 per year, plus commission/bonus.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Profit sharing.
  • Growth potential/Opportunity for advancement within my office.


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