Customer Service Representative

5 days ago


Katy, Texas, United States TE Connectivity Full time
About the Role: TE Connectivity's Customer Service Teams are seeking a highly skilled Customer Service Associate to interact with customers, sales representatives, and other stakeholders to handle various pre-sales or post-sales service functions. The ideal candidate will possess excellent interpersonal skills, fostering effective communication, and demonstrate an excellent telephone manner, ensuring positive interactions.

Job Responsibilities: As a Customer Service Associate, you will take and process transactions via phone, internet, and correspondence from customers and representatives, respond to inquiries about TE's products or services, and promote and sell our company's products or services. You may also investigate and resolve customer complaints, develop strong business relationships, and interface on a day-to-day basis with inbound customer requests.

Key Performance Indicators: Progress and expedite orders as requested to enhance customer satisfaction, handle customer returns and cancellations efficiently, investigate credit and debit requests, and participate in team meetings to discuss key performance indicators such as On-Time Delivery (OTD) and backlog. By executing these responsibilities diligently and collaboratively, TE Connectivity's Customer Service Teams uphold the company's commitment to excellence in customer service while adhering to regulatory requirements and industry standards.

What We Offer: A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off, and voluntary benefits. Total Compensation = Base Salary + Incentive(s) + Benefits. Our competitive base salary ranges from $41,800 to $62,800 (subject to change dependent on physical location).

Required Skills and Qualifications: Excellent interpersonal skills, proficient in Word, Excel, and Outlook, flexible and adept at working under pressure, capable of communicating effectively with customers and stakeholders at all organizational levels, demonstrates initiative and teamwork, possesses 5-7 years of experience in a comparable industrial Customer Service/Sales environment, exhibits an organized and methodical approach with meticulous attention to detail, and has a working knowledge of ERP systems. Exposure to Defense and Oil & Gas industries is desirable but not essential.

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