Van Delivery Specialist

1 month ago


New Holstein, Wisconsin, United States West Marine Full time
Job Summary

As a Van Driver at West Marine, you will play a critical role in ensuring timely and efficient delivery of marine equipment and accessories to our wholesale customers. Your responsibilities will include coordinating order selection, packing, and shipment, as well as providing excellent customer service and ensuring the quality of delivered products.

Key Responsibilities:
  • Deliver excellent customer experience with every interaction
  • Execute pick, pack, and ship to meet SLAs for product fulfillment
  • Process customer returns within SLAs
  • Identify and escalate any bottlenecks impeding fulfillment to the Manager
  • Drive responsibly to represent the company and brand
  • Load vehicle to support routing sequence
  • Utilize routing apps and schedule to deliver product in an efficient and timely manner
  • Provide quality delivery practices for location and condition of product to customer
Requirements:
  • Excellent verbal communication skills
  • Excellent active listening skills
  • Excellent sales and customer service skills
  • Extensive knowledge of the merchandise sold
  • Ability to anticipate customers' needs
  • Ability to recommend merchandise to customers
  • Ability to operate or to quickly learn the store's point-of-sale system
  • Must maintain a valid driver's license and satisfactory driving record
Physical Requirements:
  • Prolonged periods of standing and walking throughout the retail space
  • Prolonged periods of sitting while driving
  • Must be able to lift up to 50 pounds to shoulder height unassisted

We are an Equal Opportunity Employer and a Drug-Free Workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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