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Lead Therapist Manager

2 months ago

Rogers, Arkansas, United States Massage Envy Full time

About the Role

We are seeking a highly motivated and experienced Therapy Services Manager to join our team at Massage Envy Rogers. As a key member of our management team, you will be responsible for leading our team of therapists to deliver exceptional customer experiences and drive business growth.

Key Responsibilities

  • Manage all operational aspects of the business, including membership sales, retail sales, team guidance, and inventory management.
  • Develop and implement strategies to drive business growth, improve customer satisfaction, and increase revenue.
  • Lead and motivate a team of therapists to achieve their full potential, providing coaching, training, and feedback to ensure excellent customer service.
  • Effectively resolve customer complaints and concerns in a professional and empathetic manner.
  • Collaborate with the management team to achieve business objectives and implement company-wide initiatives.

Requirements

  • Minimum 2 years of experience in a management or leadership role, preferably in a personal service environment such as a spa, salon, or gym.
  • Proven track record of success in driving business growth, improving customer satisfaction, and leading high-performing teams.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer

  • Competitive salary and bonus structure.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including health insurance, dental insurance, and paid time off.