Senior Quality Coach

4 weeks ago


Philadelphia, Pennsylvania, United States PHMC Full time
Job Summary

The Senior Quality Coach will oversee the operations of a STARS Quality Coach Team, ensuring key deliverables are met. This includes recruitment of providers, establishing move-up goals, grant paperwork collection, and regulatory referral compliance supports.

The Senior Quality Coach will provide oversight and ensure the team is accountable for key deliverables, including implementation of special projects and initiatives, and referrals for Early Childhood Education Professional Development Organization (ECE PDO) services.

This position reports to the STARS Manager and operates out of the Early Learning Resource Center office with a hybrid schedule of regular field time.

Responsibilities
  • Supervise team members, create annual performance plans, conduct performance reviews, and monitor timekeeping, schedules, and work plans.
  • Work with the team and ELRC management to determine and clearly define team goals related to community partnerships, cross-ELRC collaboration, STAR level move up, career pathway referrals, use of supportive services, grant paperwork receipt, and spending.
  • Monitor and support team deliverables and report progress to the STARS Manager and ELRC management.
  • Create and implement systems to monitor performance and report on team successes.
  • Coordinate and support the implementation of special projects, as well as coordination with community partner projects and initiatives.
  • Convene regular staff team meetings to share updates, address concerns from the field, and provide resources to team members.
  • Liaise with Provider Services Team and Grants Specialists to ensure grant-related deliverables are met and problem-solve other concerns as they arise.
  • Serve as the lead contact to other ELRC teams for their team.
  • Communicate team needs, challenges, and concerns to STARS Manager and management team.
  • Support team members in determining career pathway referrals and partnership activities with the ECE PDO.
  • Attend and participate in meetings with partners such as Certification, PA Key, Early Intervention, PHLpreK, ECE PDO, OCDEL; maintain ongoing communication with said partners.
  • Maintain awareness of ongoing changes/improvements to the early care and school-age system.
  • Complete ongoing required and growth professional development to remain current on ELRC policies and procedures, to understand the scope of resources available to regional families, and to develop internal and external collaboration to promote access to the full scope of resources.
  • Develop reports as necessary.
  • Additional duties as assigned.

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