Project Manager Operations

2 weeks ago


Joplin, Missouri, United States American Water Full time
Project Manager Operations

At American Water, we are seeking a self-motivated and experienced Project Manager to join our team in Joplin, MO. This versatile role will be involved in a variety of operational activities including business development, acquisitions, and local customer account management.

Key Responsibilities
  • Proactively build and maintain strong customer relationships; maintain consistent communication, manage customer needs and expectations by meeting project timelines.
  • Prepare correspondence/provides information for distribution and/or presentation to other agencies, municipal departments, general public, special interest groups, property owners, consultants.
  • Manage relationships with assigned areas of the company for the purpose of driving continuous improvement and delivering projects.
  • Support activities at all stages of new acquisitions, including relationship building, research, review of proposals, polling, due diligence, public communication, asset control development, customer integration and other related activities which may include after hours work.
  • Work with assigned business areas to identify opportunities, prioritize, select/assign and execute projects to successful completion by working with management and project teams.
  • Use critical thinking methods to demonstrate opportunity and execute for continuous improvement.
  • Identify opportunities, charter (establish goals and scope) and execute projects to successful outcomes.
  • Work with business leaders as sponsors and process owners to realize goals of projects.
  • Lead project teams and manage performance in a matrix organization.
  • Perform complex data analysis, gather data through SAP/BI and develop process controls through analytics and statistical methods.
  • Ensuring that appropriate Safety Management systems are established and implemented for all projects.
Requirements
  • Advanced knowledge and use of office productivity tools (MS Office, Excel, etc.)
  • Enterprise systems knowledge, SAP preferred
  • Statistical package experience (Minitab, SAS, SPSS or similar)
  • Good knowledge of operations and customer billing practices
  • Project management, construction management practices and contract administration
  • Knowledge of applicable state and federal regulations
  • Knowledge of company procedures, policies and operations
  • Strong project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities)
  • A strong sense of organization and schedule, ability to self-direct and prioritize a large number of often non-sequential tasks on multiple concurrent projects
  • Project planning skills: Good verbal and written communication skills (e.g. presentation, listening, report writing)
  • Computer literacy. Competent in the use of word processing, spreadsheets, flow-charting, project scheduling. SAP experience preferred
  • Financial analysis skill, including budget management, business modeling, and basic accounting knowledge
Experience/Education
  • 12+ years of practical business experience in functional or operational roles with regulated utility or comparable business organization
  • Four-year undergraduate degree preferred. Work experience in lieu of college degree will be considered at the discretion of the Management
Work Environment
  • Typical office environment but will vary based upon project demands
Work Schedule
  • Full-time
  • Monday-Friday, daylight hours
Travel Requirements
  • 20% but could be more or less depending on the project demands which will vary

At American Water, we are committed to Equal Employment Opportunity (EEO) and prohibit employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.


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