Site Reliability Engineer

1 week ago

Bodega Bay, California, United States Redis Full time
Job Description

About Redis

We're a leading technology company that built the product that runs the fast apps our world runs on. At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences.

Job Summary

We're seeking a highly motivated Site Reliability Engineer to join our Cloud Operations team. As a Site Reliability Engineer at Redis, you will be responsible for ensuring the reliability and stability of our Redis database on a leading cloud service provider. You will work closely with engineering teams to create automation tools and runbooks, and participate in on-call rotations to provide critical support and ensure service continuity.

Key Responsibilities

  • Handle Technical Escalations: Engage in complex troubleshooting and manage technical escalations within a Follow-the-Sun (FTS) support model, ensuring seamless global service coverage.
  • Ensure System Reliability: Leverage your software development and problem-solving expertise to create automation tools and runbooks, enhancing the reliability and stability of the Redis database.
  • Collaborate with Engineering Teams: Partner closely with engineering teams during service-impacting incidents, leading problem management efforts to maintain service continuity and stability.
  • Participate in On-Call Rotations: Be available for occasional weekend on-call shifts, providing critical support and ensuring service reliability.

Requirements

  • FedRAMP certification is a plus.
  • B.S. in Computer Science, Information Technology, Software Engineering, or a related field.
  • At least 4 or more years of experience working on infrastructure/CloudOps/SRE domains.
  • At least 3 years of experience troubleshooting real-time production systems.
  • At least 2 years of hands-on experience with Azure, AWS, or GCP cloud infrastructure.
  • Strong working knowledge in Linux/Unix.
  • Deep understanding of networking (TCP/IP) with emphasis on the various cloud providers.
  • Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.).
  • Experience in scripting languages but not limited to: Bash, Python. Programming experience with C# is a plus.
  • Familiarity with source code version control tools like Git, Gitlab, SVN, etc.
  • Experience with containerization technologies and concepts.
  • Experience using and maintaining deployment and configuration management tools (Github actions, Jenkins, Ansible, Chef, etc.).
  • Experience in analyzing and debugging production issues at scale.
  • Self-directed, ambitious, authentic, caring, and eager to learn new things.
  • Experience with 24/7 on-call duty.
  • Availability to nights and weekends (follow the sun).

Preferred Qualifications

  • Experience working with large-scale distributed systems.
  • Experience with NoSQL databases (especially Redis).
  • Experience with infrastructure as code tools (Terraform, Pulumi, etc.).
  • Linux and Azure Certification.

About Our Culture

We value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. We strive to create a workplace where every voice is heard, and every idea is respected.

Equal Employment Opportunity

Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.

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