Loan Servicing Specialist

3 weeks ago


Phoenix, Arizona, United States OneAZ Credit Union Full time
About the Role\
As a Consumer Loan Servicing Specialist II at OneAZ Credit Union, you will be responsible for providing exceptional service to members while ensuring compliance with regulatory standards. This role requires strong attention to detail and excellent communication skills. \

Salary $20-$27/hour (Depending on experience), plus a great schedule with NO WEEKENDS.

About You\
You have 3 to 5 years of similar or related experience in loan servicing, preferably with loan insurance product claims, consumer auto loan title processing, and consumer loan maintenance. Your reliability, punctuality, and ability to work independently are essential for this role. \

Key Responsibilities\
Completes loan maintenance on various consumer loan types, including rate changes, term extensions, and payment modifications. Supports internal phone queue for associates with questions regarding loan maintenance and post-funding questions. Establishes a positive rapport with external members calling for assistance with their consumer loans. Maintains a centralized title work processing environment by validating documents, verifying fees, and submitting to MVD for filing. Processes out-of-state title and registration transfer requests for relocated members. Assists members with total loss claims and insurance letters of guarantee. Files GAP, VSA, and debt cancellation claims and cancellations. Supports the Collections department with loan modifications and insurance claims. Reviews department reports for completion of loan maintenance processes.

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