Customer Experience Insights Specialist

4 days ago


New York, New York, United States Diverse Lynx Full time
Key Responsibilities
  • Medallia Management: Configure and administer the Medallia platform to collect, analyze, and report customer feedback.
  • Digital Experience Analytics: Monitor and analyze digital customer interactions across web and mobile platforms, utilizing DXA tools to track user behavior and identify pain points.
  • Survey Design and Analysis: Create and deploy surveys that capture the voice of the customer effectively, analyzing survey data to uncover trends, patterns, and actionable insights.
  • Collaboration and Stakeholder Management: Work closely with cross-functional teams to align on customer experience goals, provide training and support to internal teams on using Medallia and interpreting data.


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