Customer Insights Specialist

3 weeks ago


New York, New York, United States OLIVER Agency - North America Full time
The Customer Marketplace Insights team at OLIVER Agency - North America seeks a seasoned User Experience (UX) Researcher to lead the development and execution of UX Research projects/programs. As a core member of the team, you will collaborate with designers and business partners to understand customer needs, expectations, and experiences.

The ideal candidate will have a proven track record in UX Research, with experience in managing stakeholders and driving business decisions through research findings. Strong oral and written communication skills, as well as experience in project management and Agile environments, are essential.

About the Team:

You will be part of a talented team focused on creating innovative and impactful results. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

Key Responsibilities:

  • Develop and execute UX Research projects/programs aimed at understanding customer needs, expectations, and experiences.
  • Collaborate with designers and business partners to identify opportunities for growth and improvement.
  • Communicate research findings and recommendations to stakeholders, influencing business decisions and product development.
  • Manage the research participant experience, ensuring their comfort during research sessions and protecting their personal/private data.

Requirements:

  • Bachelor's degree in a research-related discipline.
  • 7+ years of related non-academic work experience in a dedicated research role.
  • Experience defining and planning the approach and methodologies in context of project scope and timeline.
  • Experience with user research methods (usability testing, user interviews, diary studies, et cetera).
  • Experience crafting discussion guides and appropriate tools and exercises to reveal customer/user needs and desires.

About the Opportunity:

This is an excellent opportunity to join a leading agency in the field of UX Research. With a strong focus on innovation and impact, you will have the chance to make a real difference in the lives of our customers.

Salary:$195,000 per year (estimated based on location and industry standards).



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