Front End Supervisor

2 weeks ago


Los Angeles, California, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a highly skilled and experienced Front End Supervisor to lead our customer-centric front-end operations and expectations. As a key member of our store team, you will be responsible for delivering exceptional customer service, managing front-end processes, and driving sales growth.

Key Responsibilities
  • Lead and manage front-end operations, ensuring seamless execution of customer transactions and efficient store recovery processes.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.
  • Collaborate with the store management team to achieve sales goals, manage inventory, and maintain store appearance.
  • Train and develop front-end team members to ensure they have the skills and knowledge needed to deliver exceptional customer service.
  • Monitor and analyze sales data, customer feedback, and operational metrics to identify areas for improvement and implement changes as needed.
  • Ensure compliance with company policies, procedures, and standards, and maintain a safe and healthy work environment.
Requirements
  • 2+ years of retail management experience, preferably in a front-end role.
  • Proven track record of driving sales growth, improving customer satisfaction, and enhancing the overall shopping experience.
  • Excellent leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service and meeting sales goals.
What We Offer

Michaels Stores offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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