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Resident Services Director

2 months ago

Chatham, Massachusetts, United States Maplewood Mayflower Place ALF LLC Full time

About Us:

Maplewood Senior Living is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands: Maplewood and Inspír. Our mission is to provide personalized and thoughtful services in independent living, assisted living, and memory care, while fostering a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day.

Overview:

The Resident Services Director is responsible for the administration of nursing services, directing, planning, and coordinating services activities of professional nursing and auxiliary nursing personnel in rendering resident care. This role requires interpreting policy and regulations to all nursing personnel, ensuring compliance, analyzing and evaluating nursing and related services rendered to ensure the quality of resident care.

Key Responsibilities:

  • Provides Nursing Services:
    • Resident Teaching
    • Wellness Counseling
    • Health Promotion
    • Disease Prevention
    • Provision of care and services to residents whose conditions are chronic and stable
    • Verifying residents' medication regimen with physicians or healthcare practitioners for residents who require supervision
    • Assisting residents with activities of daily living, including bathing, dressing, eating, toileting, hygiene, and mobility
  • Aware and Knowledgeable of Regulations:
    • Federal and state laws and regulations regarding assisted living/memory care and the regulations of the state's nursing commission
    • Maintaining regulatory compliance with all such regulations
  • Facilitates Coordination and Management:
    • Move-In Process
      • Pre-move-in assessments, review of paperwork, and initial Service Plan Development
    • Assessment and Service Plan
      • Identifying needs for additional assessment, health monitoring, or other coordination of care needs
      • Service Plan review process
      • Coordinating residents' healthcare in collaboration with residents, families, and outside healthcare agencies, including referral when indicated
      • Conducting regular Service Plan Reviews with resident families, including meetings with responsible parties and including appropriate staff whenever changes in care levels occur
    • Staff Training, Education, and Supervision
      • Coordinating and participating in initial job-specific orientation and training through routine review of training documents, in accordance with policies and procedures
      • Coordinating and conducting continuing training and education on a regular basis, as identified through routine auditing
      • Reviews documentation and communication of Resident Care Services associates
      • Supervising assigned personnel in the delivery of nursing services and assistance with activities
    • Proper, Accurate Documentation
    • Delegation
      • Provides RN and LPN delegation, in accordance with state regulations and Community policy
      • Available after-hours for issues related to current residents' needs; may be required to come into the Community or conduct offsite assessment at these times
    • Infection Control
      • Maintaining compliance with Community policies on Immunizations, Infection Control, and Infectious Disease Management
    • Move Out/Discontinuation of Services
      • Assisting residents who no longer require services
    • Quality Assurance
      • Completing routine auditing of all Resident Care systems, in accordance with Resident Care Services Review Schedule and all other associate QA tools
  • Responsible for:
    • Monthly Resident Care Service staffing schedule
    • Available after-hours, on-call, related to Resident Care
    • Meeting monthly budget targets, monetary and labor hours, with any variances to be discussed with the Executive Director
    • Participating in other Resident Care Services and Community-related duties, as assigned by the Executive Director

Education/Experience/Licensure/Certification:

  • Must be a Registered Nurse or Licensed Practical Nurse with a valid Massachusetts license
  • Must have an Massachusetts license in good standing
  • Experience and passion in working with seniors
  • Able to perform tasks which may be physically demanding, such as pushing, bending, and lifting up to 60lbs
  • Ability to maintain positive working relationships with residents, their families, peers, and other staff members
  • In good physical and emotional health and free of communicable diseases

Why You'll Love Working with Us:

  • Innovative Culture: We are a group of smart, forward-thinking, and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs, and continuous innovation
  • HEART: We recognize Humor, Empathy, Autonomy, Respect, and Trust as core values that guide our work
  • Growth Opportunities: We promote and foster career development and continuous learning
  • Work-Life Balance: We value autonomy, flexibility, and a family-friendly supportive workplace
  • Competitive Compensation and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more