Financial Aid Operations Manager

6 days ago

San Diego, California, United States University of San Diego Full time
Job Summary

The University of San Diego seeks a highly skilled and experienced Assistant Director of Financial Aid to manage the day-to-day operations of the Office of Financial Aid. This key role will oversee the training and development of staff, develop and update financial aid guidelines, and serve as a primary resource for staff regarding processing and policy interpretation.

Key Responsibilities
  • Develop and implement procedures and guidelines for need analysis, using training and knowledge of annual changes and updates in federal regulations and requirements.
  • Conduct training for financial aid advisors and counselors in need analysis functions and philosophy, and serve as a primary resource for ongoing interpretation and implementation of guidelines and USD policies.
  • Coordinate the processing schedule of assignments for advisors and counselors to ensure that all applications are evaluated, need is determined, and students are awarded within a tight time frame without sacrificing quality.
  • Anticipate and recognize need for change or problem-solving as trends and issues arise, and determine recommendations to make to the Director to enhance OFA functioning.
  • Seek, support, and promote training opportunities outside the OFA for all office personnel to enhance job performance.
  • Conduct training for new counselors in USD's financial aid procedures, manual packaging, and other unique situations.
  • Review, analyze, and perform ANA and INAS on student records, and review and respond to appeal letters using professional judgment and in-depth knowledge of regulations and policies.
  • Supervise form review process, supervise and contribute to review of ISIR discrepancy reports, and supervise updating of The Guides to Applying for Financial Aid, all follow-up forms, and some award forms.
  • Troubleshoot problems or issues with INAS, Banner Screens, or other computer programs that interface with other offices, interacting with those offices as appropriate.
  • Counsel students and families regarding financial aid and related matters.
Requirements
  • Bachelor's degree required.
  • Four years of full-time experience in financial aid.
  • Master's degree or higher preferred.
  • Some supervisory experience preferred.
Working Conditions

The University of San Diego is an equal opportunity employer committed to diversity and inclusion. The successful candidate will be required to provide official education transcripts for degree verification purposes and will be subject to a pre-employment background check.

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