Customer Service Representative

21 hours ago


Lincoln, Nebraska, United States Pinnacle BankBank of Colorado Full time
About the Role

We are seeking a highly skilled and customer-focused Financial Services Specialist to join our team at Pinnacle Bank/Bank of Colorado. As a key member of our banking team, you will be responsible for providing exceptional service to our customers while ensuring the accuracy and efficiency of all financial transactions.

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and are passionate about delivering outstanding customer experiences. If you have excellent communication skills and a strong attention to detail, we encourage you to apply.

Key Responsibilities
  1. Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and offer tailored solutions to meet their financial needs.
  2. Process Transactions Accurately: Process financial transactions, including deposits, withdrawals, and transfers, while maintaining a high level of productivity and efficiency.
  3. Maintain Cash Handling Procedures: Count and reconcile cash, as well as manage cash handling procedures, to ensure the security and integrity of our customers' funds.
  4. Develop Product Knowledge: Develop and maintain knowledge of our bank's products and services, including deposit accounts, loans, and credit cards, to effectively promote and sell these offerings to our customers.
  5. Collaborate with Team Members: Work closely with other members of our banking team to achieve sales goals, resolve customer issues, and maintain a positive and productive work environment.
Requirements
  • Education: High school graduate or equivalent required; minimum 24 months of prior banking experience preferred.
  • Skills: Excellent communication and interpersonal skills, strong analytical and problem-solving abilities, and proficiency in computer software applications.
  • Physical Demands: Must be able to lift up to 20 pounds, stand for long periods, and work in a fast-paced environment.
About Us

Pinnacle Bank/Bank of Colorado is a leading financial institution dedicated to providing exceptional service and innovative financial solutions to our customers. We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, as well as opportunities for career growth and development.



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