Digital Policy Analyst

4 weeks ago

Columbus, Ohio, United States Abercrombie and Fitch Co. Full time
Job Summary

As a Digital Policy Analyst - Asset Protection at Abercrombie & Fitch Co., you will be responsible for delivering insights on opportunities and performance across Digital Checkout and Returns experiences. You will leverage our suite of fraud and abuse prevention tools to drive the customer experience forward while limiting risk to A&F Co. This role requires collaboration with cross-functional partners to implement and enforce digital policies in our 'decision center' tool.

Key Responsibilities
  • Work with our third-party AI Checkout and Returns decisioning partner to map system flows, triage integration issues, and manage integration development work with our internal engineering team.
  • Leverage data to understand and report on business performance metrics for checkout including payment success rate, chargeback rate, false positive rate, etc; and for returns including contact rate, return rate, and loss rate.
  • Partner cross-functionally to identify and react to dynamic fraud and abuse issues across checkout, returns, and loyalty accounts.
  • Develop performance dashboards to monitor KPIs across key checkout and returns experiences.
  • Monitor, scope, and execute resolutions to ad-hoc issues impacting appeasements and other digital policy related issues with subject matter experts across the business.
Requirements
  • BA or BS in business, engineering, supply chain, information systems, or field related to digital retail.
  • Experience using analytical tools such as SQL, Power BI, or Excel Pivot Tables to explore and identify insights using data, and to construct visualizations of data.
  • Experience using dashboard tools such as Tableau, Hadoop, or others to identify trends and share out ongoing business performance results.
  • 3-5 years of digital product, digital transformation, retail industry, or related experience.
About Abercrombie & Fitch Co.
Abercrombie & Fitch Co. is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. We lead with our purpose of being here for you on the journey to being and becoming who you are, and we put our people first. We offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities, and additional time off to give back to our global communities.

What You'll Get
  • Incentive bonus program.
  • 401(K) savings plan with company match.
  • Annual companywide review process.
  • Flexible spending accounts.
  • Medical, dental, and vision insurance.
  • Life and disability insurance.
  • Associate assistance program.
  • Paid parental and adoption leave.
  • Access to fertility and adoption benefits through Carrot.
  • Access to mental health and wellness app, Headspace.
  • Paid Caregiver Leave.
  • Mobile Stipend.
  • Seven associate wellness half days per year.
  • Onsite fitness center.
  • Merchandise discount on all of our brands.
  • Opportunities for career advancement, we believe in promoting from within.
  • Access to multiple Associate Resource Groups.

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