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Luggage Services Associate

2 months ago

Phoenix, Arizona, United States Arizona Grand Resort & Spa Full time

Join Our Esteemed Hospitality Team

As a Guest Services Attendant, you will serve as the welcoming presence for our guests at the Arizona Grand Resort & Spa. Your role is pivotal in ensuring a smooth arrival experience, as you will be responsible for greeting guests, guiding them to their accommodations, and assisting with their luggage needs. Additionally, you will share valuable insights about the resort's offerings and nearby attractions.

Core Responsibilities:

  • Warmly welcome and assist guests during their arrival and departure in accordance with our hospitality standards.
  • Facilitate luggage handling and storage for guests.
  • Guide guests to their rooms while providing comprehensive information about resort amenities.
  • Maintain an extensive knowledge of all resort facilities and local points of interest.
  • Respond to guest inquiries with professionalism and efficiency.

Qualifications:

Education: High School Diploma or equivalent preferred.

Experience: Previous experience is not required.

Certificates or Licenses: Must possess a valid driver's license with a clean driving record.

Skills and Abilities:

  • Ability to operate a bell cart effectively.
  • Familiarity with the local area and its attractions.
  • Adhere to resort standards, including AAA diamond and Mystery shopper criteria.

Personal Attributes:

  • Demonstrates ethical behavior.
  • Communicates effectively in English.
  • Maintains a professional appearance at all times.

*This position is classified as safety-sensitive, requiring a valid driver's license. Safety-sensitive roles involve responsibilities that may impact the safety of the employee and others.