Avaya Communications Specialist
7 days ago
**Job Summary:**
The Avaya Communications Specialist is responsible for planning, designing, implementing, maintaining, and managing the multiple levels of support of the voice communications network. This position requires expertise in legacy voice communications systems as well as the development and analysis of complex, leading-edge technology communications systems to align with business strategy for future replacement.
Key Responsibilities:
- Responsible for daily maintenance and support of the PBX environment.
- Install, configure, maintain, support, and optimize all voice communications systems and services, voicemail systems, and teleconferencing environments.
- Analyze and resolve telecommunications circuit issues and support user needs where required.
- Submit and manage service requests with vendors and service providers as required.
- Provide expertise on solutions, decisions, security, and priorities regarding the voice environment.
- Develop and maintain technical standards, procedures, and techniques for the resolution of voice service issues to ensure maximum system availability and performance levels.
- Drive the establishment and implementation of standards and guidelines that guide voice network solutions across the enterprise in a secure manner.
- Responsible for after-hours on-call, monitors incident management queues, and follows service level agreements (SLAs) to align with operational performance goals.
- Participate in scheduled and unscheduled system maintenance including change management, on-call, and off-hour systems support.
- Act as the liaison and subject matter expert between the architecture, security, and engineering teams to integrate technical solutions to existing multifaceted, complex, customer-facing production environments and end-user devices and applications.
- Participate in product evaluations, systems testing, certification, and product lifecycle management.
- Responsible for change management procedures and detailed ownership, planning, and execution of highly complex, secure, high-risk, multifaceted changes.
- Provide technical guidance and leadership to project teams and individuals as appropriate.
- Provide expertise for all voice communications and related technical designs.
- Respond, analyze, and follow up on outstanding voice communications-related issues at all levels; ensure timely problem resolution.
- Strive to improve communications and teamwork across organizations.
- Other key functions include vendor management, carrier management, incident management, problem management, capacity management, service acceptance, event management, performance management, and standards compliance, with a focus on service restoration, sustainability, and proactive service improvement.
- Additional duties as assigned.
Qualifications:
- Bachelor's degree in computer science/Management Information Systems related field or equivalent work experience.
- 10+ years experience in telecommunications and maintaining a PBX environment.
- 7+ years experience in an Avaya Aura Communications Manager environment.
- Experience in SIP environment including Avaya Workplace, SIP Trunks/SIP endpoints as well as H.323 devices.
- Ability to trace and troubleshoot SIP calls utilizing Avaya SBC and Session Manager.
- Ability to analyze and oversee the design of highly complex voice network products, projects, and services to meet corporate needs.
- Strong analytical/trouble-shooting skills with extensive work experience; experience in providing situational analysis for voice communications.
- Strong verbal and written communication.
- Excellent customer orientation, support, and interfacing experience with ability to persuade, convince, or influence others to take appropriate action.
- Ability to lead and impact others at all levels of the organization.
- Proven success in dealing with concurrent problems and issues effectively in a dynamic, high-pressure environment.
- Advanced understanding of business strategy as it relates to the voice environment.
- Innovative and highly skilled professional with advance knowledge of networking and voice technologies and services.
- Strong working knowledge of networks/vlans with the ability to apply analytical and troubleshooting skillsets to solve complex problems within Telecom and across IT disciplines.
- Technical aptitude should be balanced with strong business skills that demonstrate excellent communications, interpersonal, and professional skills, including integrity, self-motivation, adaptability, and dependability.
- Familiarity with the following technologies and other related programs; Ability to learn new programs as needed.
-
Distributor Partner Account Manager
2 months ago
New York, New York, United States Avaya Full timeAbout AvayaBusinesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business...
-
Voice Communications Specialist
2 weeks ago
New York, New York, United States K2 Services Full timeOverview:The Voice Communications Specialist is responsible for the strategic planning, design, implementation, and management of the voice communication infrastructure. This role involves supporting existing legacy systems while also developing and analyzing advanced communication technologies to align with organizational goals for future enhancements.Key...
-
Avaya/BMC Remedy Technical Specialist
5 days ago
New York, New York, United States Matlen Silver Full timeJob SummaryMatlen Silver is seeking a highly skilled Avaya/BMC Remedy Technical Specialist to join our team. As a key member of our RTC Operational Excellence team, you will play a critical role in driving improvements, reducing operational risks, and enhancing our Voice and Video infrastructure.Key ResponsibilitiesCollaborate with the operational excellence...
-
Telecommunications Systems Manager
7 days ago
New York, New York, United States K2 Services Full timeJob SummaryWe are seeking a highly skilled Avaya Communications Specialist to join our team at K2 Services. As a key member of our technical staff, you will be responsible for planning, designing, implementing, maintaining, and managing our voice communications network.Key ResponsibilitiesProvide daily maintenance and support for our PBX environment.Install,...
-
Senior Account Executive
7 days ago
New York, New York, United States SourceCode Communications Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Account Executive to join our team at SourceCode Communications. As a key member of our account management team, you will be responsible for delivering exceptional client service and driving business growth through strategic communications and media relations.Key ResponsibilitiesDevelop and...
-
Senior Account Executive
3 days ago
New York, New York, United States SourceCode Communications Full timeAbout the RoleAt SourceCode Communications, we're seeking a highly skilled and ambitious Senior Account Executive to join our team. As a key member of our team, you will be responsible for developing and executing strategic communications plans for our clients.Key ResponsibilitiesBuild and maintain strong relationships with clients and media contactsDevelop...
-
Communication Specialist
2 weeks ago
New York, New York, United States GRACE AND MERCY HOME CARE SERVICES, LLC Full timeGRACE AND MERCY HOME CARE SERVICES, LLCPOSITION TITLE: Communication SpecialistREPORTS TO: Director of Patient ServicesDEPARTMENT: TherapySTATUS: Regular, Fulltime, Per Diem, Non-exemptBENEFITS: Based on ScheduleGENERAL OVERVIEW:Communication specialists, also referred to as speech and language therapists or speech-language pathologists, are skilled...
-
Communications Specialist
2 weeks ago
New York, New York, United States Consulting Advantage Ltd Full timePosition OverviewWe are looking for a dedicated and skilled Communications Specialist to enhance our communication efforts at Consulting Advantage Ltd. This role is essential in crafting and implementing communication strategies that effectively represent our brand and engage our stakeholders.As a Communications Specialist, you will be instrumental in...
-
Communication Specialist
2 months ago
New York, New York, United States Technostrides Full timeRole:Communications SpecialistLocation:New York, NY (Hybrid)Duration:6MonthsCommunications TeamSupport leadership with the implementation and management of a comprehensive internal communications strategy and plano Draft communication messaging and content as outlined in the communications plans, focusing on what is changing, why, the impacts and the...
-
Communication Specialist
2 weeks ago
New York, New York, United States AHRC NYC Full timeCompany Overview AHRC New York City stands as a leading provider of support services for individuals with developmental disabilities throughout New York City. Our commitment is to empower individuals with intellectual and developmental disabilities to achieve fulfilling and equitable lives. Join our dedicated team and explore your professional passion....
-
Senior Communications Specialist
2 months ago
New York, New York, United States CardWorks Full timeThe Communications Specialist II will be responsible for coordinating and supporting communications across the CardWorks group of companies to drive tactical and strategic messages.As we evolve communications at CardWorks, the Specialist II will contribute to the development, implementation, and ongoing support of new and existing communications channels and...
-
Community Participation Specialist
7 days ago
New York, New York, United States AIMED Human Services Full timeJob SummaryWe are seeking a highly motivated and compassionate Community Participation Specialist to join our team at AIMED Human Services. As a Community Participation Specialist, you will play a critical role in supporting individuals with intellectual and developmental disabilities to integrate into their communities and build meaningful relationships.Key...
-
Community Support Specialist
2 weeks ago
New York, New York, United States Union Settlement Full timeCommunity Support SpecialistPosition OverviewUnion Settlement is a nonprofit organization dedicated to fostering growth and empowerment in the community for over a century. We provide essential services to numerous individuals and families each year through diverse programs designed to enhance community well-being. We are currently looking for a Community...
-
Communications Specialist
6 days ago
New York, New York, United States Quess GTS Full timeJob SummaryWe are seeking a highly skilled Communications Specialist to join our team at Quess GTS. The ideal candidate will have a strong background in developing and implementing effective communications strategies, with a focus on people-centered approaches.Key ResponsibilitiesDevelop and review communications plans to ensure a multi-channel approach is...
-
Affiliate Marketing Specialist
2 weeks ago
New York, New York, United States Autumn Communications Full timeAt Autumn Communications, a full-service lifestyle agency, we integrate public relations strategies with affiliate marketing for a wide range of prestigious brands. In the role of Affiliate Marketing Specialist, you will design and implement affiliate marketing initiatives, cultivate affiliate partnerships, and enhance revenue streams for our clients. This...
-
Affiliate Marketing Specialist
2 weeks ago
New York, New York, United States Autumn Communications Full timeAt Autumn Communications, a full-service lifestyle agency, we integrate public relations strategies with affiliate marketing to support a wide range of prestigious brands. In the role of Affiliate Marketing Specialist, you will design and implement affiliate marketing initiatives, cultivate affiliate partnerships, and enhance revenue generation for our...
-
Community Support Specialist
1 week ago
New York, New York, United States CASES Full timeJob DescriptionPosition Title: Community Support SpecialistOverview:The Forensic Assertive Community Treatment (FACT) initiative aims to provide holistic and impactful services to adults (18 years and older) diagnosed with severe mental health conditions (SMI) who have not received adequate support from conventional service models. These individuals often...
-
Senior Editorial Specialist
1 week ago
New York, New York, United States M. Shanken Communications Full timeAbout the RoleWe are seeking a Senior Editorial Specialist to enhance our editorial team at M. Shanken Communications.The ideal candidate will possess:Exceptional writing and editing skills in lifestyle content, including food, beverages, and travel, tailored for both print and digital mediums.A strong foundation in whisky knowledge, whether through...
-
Community Support Specialist
2 weeks ago
New York, New York, United States Center for Alternative Full timeJob OverviewPosition Summary:The Center for Alternative is seeking a dedicated Peer Specialist to become an integral part of our Intensive Services Unit within Pretrial Services. This position entails working closely with a clinician to deliver field-based support and court representation for participants navigating challenges related to mental health,...
-
Community Engagement Specialist
2 weeks ago
New York, New York, United States City of New York Full timePosition OverviewThe City of New York is committed to enhancing access to essential information and resources regarding HRA and DHS programs within the community. Our initiative focuses on delivering services directly to the community and collaborating with community-based organizations that support HRA and DHS clients and applicants. The Community Education...