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Advanced Patient Care Coordinator
2 months ago
Position Overview:
The Senior Patient Services Coordinator plays a pivotal role in managing referrals, dedicating a significant portion of their time to this essential function. Additionally, this position involves acting as a super-user for Dimensions, providing practice support with EPIC, and addressing various work queues.
Join Our Team:
Become a part of a distinguished team where exceptional care is paired with outstanding service, ensuring excellence in every interaction. At Novant Health, we prioritize professional development and encourage individuals from diverse backgrounds to explore our career opportunities.
Core Values:
At Novant Health, we are committed to fostering an inclusive environment that values the unique strengths and talents of each team member. This commitment enables us to deliver remarkable healthcare to our patients, families, and communities.
Qualifications:
- Education: High School Diploma or GED is required.
- Experience: A minimum of three years in a medical office environment is essential. Related experience may be considered in lieu of direct medical office experience.
- Required Skills: Proficiency in medical office software for updating patient information, processing charges, collecting copays, and scheduling appointments. Familiarity with CPT and ICD9-CM coding is necessary. Strong verbal communication skills, adaptability to changing priorities, and excellent organizational, problem-solving, and critical thinking abilities are required. The ability to maintain confidentiality and work collaboratively within a team is essential. Basic medical terminology knowledge is necessary, which can be acquired through formal education or work experience. A high level of proficiency with EPIC systems and a detailed understanding of various payor billing requirements are also required.
- Preferred Skills: Competence in utilizing all relevant computer software used within the practice.
Key Responsibilities:
Every team member at Novant Health is dedicated to providing an exceptional patient experience in every interaction. Responsibilities include:
- Contributing to a collaborative environment that promotes teamwork, engagement, and community involvement.
- Demonstrating a commitment to diversity and inclusion in the pursuit of quality care.
- Ensuring a safe patient environment by adhering to the principle of 'First Do No Harm.'
