Acting Assistant Venue and Catering Manager

4 weeks ago


Syracuse, New York, United States Retail Group Of America LLC Full time
Job Opportunity

Acting Assistant Venue and Catering Manager

We are seeking a highly skilled and experienced professional to join our team as an Acting Assistant Venue and Catering Manager. This role will be responsible for leading and managing the operational aspects of our indoor play park, including birthday and group events, and the onsite Honey Cafe.

Key Responsibilities:

• Operational Compliance: Ensure that all actions and decisions are in compliance with our Standard Operating Procedure, Employee Handbook, and Mission Statement.

• Guest Experience: Deliver consistent and brand-standard customer experience through correct execution of cleanliness, security, and safety-related programs, procedures, and policies.

• Team Leadership: Evaluate team members' knowledge, educate them on work-related policies and procedures, and provide guidance on effective leadership and management practices.

• Events: Organize and execute all birthday parties and group events from stock management to party planning and direct client relations to execution.

• Cafe: Manage the day-to-day operational aspects of the Cafe and ensure that the department meets regulatory and company standards, including hygiene, safety, stock control, food quality, and client experience.

• Sales: Analyze business results with the Venue Manager and work with the team to implement effective revenue strategies.

Requirements:

• Experience in supervisory or Assistant Manager level position

• Experience in staff recruitment, training, and performance management

• Experience in operational compliance management

• Experience in customer service management

• Certification in hospitality or culinary management is a plus

• Must be 18 years of age or older

Availability Requirements:

• Must have open availability

• Must be able to work during weekends and holidays

• Shifts are assigned as per business need



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