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Veterinary Front Desk Coordinator

2 months ago

Lawndale, California, United States Animal Hospital of South Bay Lawndale Full time
About the Role

We are seeking a highly skilled and compassionate Veterinary Receptionist to join our team at Animal Hospital of South Bay Lawndale. As a key member of our front office staff, you will be responsible for providing exceptional client service, managing patient flow, and supporting our veterinarians and veterinary technicians in delivering high-quality care.

Key Responsibilities
  • Provide warm and welcoming greetings to clients and their pets, ensuring a positive first impression of our hospital.
  • Answer phone calls promptly and professionally, responding to client inquiries and providing knowledgeable advice on animal care and veterinary services.
  • Schedule appointments and surgeries, making confirmation calls and ensuring accurate medical records.
  • Process payments, handle financial transactions, and verify client eligibility for charge accounts.
  • Assist with prescription refill forms, provide routine administration instructions, and advise clients on retail items.
Requirements
  • Demonstrated commitment to our hospital's core values and mission statement.
  • Excellent communication and interpersonal skills, with the ability to handle varied and sometimes difficult situations.
  • Working knowledge of veterinary terminology and computer literacy, including keyboarding and use of communication tools.
  • Ability to work in a fast-paced environment, prioritizing tasks and maintaining a calm and professional demeanor.
What We Offer

We are proud to offer a dynamic and supportive team environment, opportunities for growth and advancement, and a competitive compensation and benefits package. If you are a motivated and compassionate individual who is passionate about animal care, we encourage you to apply for this exciting opportunity.