Customer Service Supervisor

4 weeks ago

Orange Park, Florida, United States ValorVIP Full time
Job Title: Customer Service Supervisor

Job Summary:

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at ValorVIP. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.

Key Responsibilities:

  • Lead a team of customer service representatives and provide guidance and support to ensure they meet their performance goals.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback and make recommendations for process improvements.
  • Collaborate with other departments to ensure seamless communication and resolution of customer issues.
  • Provide coaching and training to customer service representatives to improve their skills and knowledge.
  • Manage and resolve customer complaints in a professional and timely manner.
  • Develop and maintain relationships with customers to ensure their needs are met and exceeded.

Requirements:

  • 3+ years of experience in customer service or a related field.
  • Proven track record of success in leading a team and improving customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make recommendations for process improvements.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented and dedicated team.

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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