Customer Service Director

6 days ago


Leesburg, Virginia, United States Floor & Decor Full time
Job Title: Customer Service Director

Job Description: As a Customer Service Director at Floor & Decor, you will be responsible for leading the creative workflow process for cashiering, handling product returns, and providing an exceptional shopping experience to every customer. You will also be responsible for training and developing Customer Service Associates.

Responsibilities:
  • Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service.
  • Greet every customer in a helpful and courteous manner.
  • Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out).
  • Process customers at checkout using the point of sale (POS) system.
  • Process customer refunds and exchanges according to established guidelines.
  • Open and close registers.
  • Follow established cash, check and charge card acceptance procedures.
  • Answer the telephone according to accepted guidelines.
  • Stock and tag merchandise displays as required.
  • Create price tags and merchandise signs.

Requirements:
  • One year customer service/cashier supervisory experience and proven ability direct operations.
  • Ability to perform in a high volume, highly complex location.
  • Ability to demonstrate initiative and be a self-starter.
  • Demonstrated proficiency in training associates.
  • Excellent communication, delegation, follow-up, and analytical skills.

Estimated Salary: $55,000 - $65,000 per year

Benefits:
  • Bonus opportunities at every level
  • Non-traditional retail hours
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • 80 hrs. annualized paid vacation (full-time associates)
  • 4 paid holidays per year (full-time hourly store associates only)
  • 1 paid personal holiday of associate's choice and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)


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