Account Manager

3 days ago


Phoenix, Arizona, United States Yelp Full time
Unlock Your Potential as a Customer Success Representative at Yelp

Are you passionate about helping local businesses thrive? Do you have a knack for providing exceptional customer support and driving revenue growth? If so, we want to hear from you

As a Customer Success Representative at Yelp, you will play a critical role in ensuring our small business advertisers receive a 5-star experience. You will be responsible for providing timely and effective support, consulting, and retaining our advertisers post-sale. Your expertise will help strengthen Yelp's revenue retention and drive business growth.

Key Responsibilities:
  • Provide exceptional customer support and resolve issues in a timely and professional manner
  • Consult and educate advertisers on Yelp's advertising solutions and best practices
  • Develop and implement strategies to drive revenue growth and retention
  • Collaborate with internal teams to ensure seamless support and service delivery
  • Stay up-to-date on industry trends and competitor activity

What We Offer:
  • A competitive base salary of $50,000 + performance-based incentives
  • A comprehensive benefits package, including medical, vision, and dental insurance
  • 15 days PTO, 12 paid holidays, and 7 paid wellness days
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy and flexible spending account
  • 401(k) retirement savings plan and employee stock purchase plan

Join Our Team:
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. If you're passionate about helping local businesses thrive and have a knack for providing exceptional customer support, we want to hear from you
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