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Receivables Management Specialist

2 months ago

Altamonte Springs, Florida, United States Everstory Partners Full time
Job Overview

About Everstory Partners

At Everstory Partners, we are dedicated to fostering environments where individuals and families can discover comfort, meaning, and hope during challenging times. Our mission is rooted in a profound understanding of the intricate nature of grief, recognizing that each person's experience with loss is distinct. We are committed to offering compassionate and tailored support to those we serve.

We view grief not as a challenge to be overcome or a burden to bear alone, but as a natural and beautiful aspect of the human experience. Supported by our national resources and local partnerships, we strive to be a reliable source of comfort, guidance, and a partner in honoring the life and legacy of those who have passed.

Your Contribution

The Receivables Management Specialist will be instrumental in optimizing our accounts receivable (AR) processes across numerous locations nationwide. This role entails collaborating with location administrators and General Managers to address AR challenges, ensuring prompt collections, and advising on account prioritization. The specialist will be tasked with following up with locations that are lagging in progress, providing targeted assistance, and implementing best practices to enhance overall AR performance.

Key Responsibilities:

  • Work closely with location administrators and General Managers to create and execute effective collection strategies.
  • Examine AR data to uncover trends and opportunities for enhancement.
  • Offer insights and recommendations on which accounts to prioritize for maximizing collections.
  • Continuously monitor the progress of locations in achieving their collection goals.
  • Engage with locations that are not meeting expectations, identifying obstacles and proposing solutions.
  • Ensure accountability by tracking performance metrics and reporting to the AR Manager.
  • Provide specialized support and formulate action plans for locations facing significant AR difficulties.
  • Develop and distribute updated collection scripts, templates, and other resources.
  • Create specific performance metrics for General Managers related to the support and success of collection efforts in their locations.
  • Collaborate with the AR Manager to refine reporting tools and enhance support capabilities.

Qualifications:

  • Bachelor's degree in Business Administration, Finance, Accounting, or a related discipline.
  • A minimum of 5 years of experience in accounts receivable, collections, or a similar field.
  • Demonstrated experience in strategizing and executing collection processes and improvements.
  • Strong analytical abilities with the capacity to interpret data and provide actionable insights.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
  • Proficiency in Microsoft Office Suite and familiarity with AR software.
  • Willingness to travel as necessary.
  • Must possess a valid driver's license.

Core Competencies:

  • Empathy - Demonstrates genuine care for individuals; is concerned about their professional and personal challenges; is approachable and ready to assist; shows understanding of the struggles of others.
  • Client Orientation - Committed to meeting the needs and expectations of both internal and external clients; gathers firsthand information from clients to improve services; acts with clients in mind; builds and maintains effective relationships with clients.
  • Integrity and Values - Upholds a strong set of core values and beliefs during both favorable and challenging times; acts consistently with those values; recognizes and rewards appropriate behaviors.

Work Environment:

  • On-site at Support Center, Monday through Friday required.

Our Commitment to You

Everstory Partners is dedicated to providing our employees with a supportive work environment and opportunities for both personal and professional development. We offer a competitive benefits package for our Full-Time Employees, which includes: Medical, Dental, 401k with company match, Life Insurance, Short-Term and Long-Term Disability, Vision, Tuition Reimbursement, Employee Discount Programs, Generous PTO Programs, Volunteer Opportunities, and much more.

Everstory Partners is an Equal Opportunity Employer and is committed to building a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.