Assistant General Manager
4 days ago
We are seeking a highly skilled and experienced Assistant General Manager to join our team at IHOP Restaurants. As a key member of our management team, you will be responsible for supporting the General Manager and helping to administer training, HR functions, and store operations.
Key Responsibilities- Support the General Manager in developing store operation plans and administering new product launches, promotions, and seasonal events.
- Order merchandise and ingredients, conduct monthly inventory counts using Excel, and collect feedback to identify local community and customer needs.
- Learn and understand all company policies and provide suitable advice to employees, support the manager in delivering company-wide communication, and utilize WebPOS for measuring store revenue and operating performance.
- Manage the POS and credit card system during business hours, act as the main contact for catering and special orders, and assist in managing deliveries and inventory.
- Support simple repairs in the store, serve as a general substitute for the Manager, and regularly inspect the store to ensure standards are maintained.
- Train employees to ensure excellent customer service, delegate jobs and enforce assigned duties, create employee work schedules, and issue refunds for customers.
- Handle initial claim issues, report them to the appropriate department, monitor, report, and take action on any incidents that occur, and conduct quality control, health inspections, and maintain inspection checklists.
- Minimum High School Diploma/GED or some college.
- 2-4 years of food handling experience.
- Detail-oriented with excellent organizational and verbal/written communication skills.
- Able to lift up to 50 lbs.
- Strong time management and prioritization skills.
- Proficient in Point-of-Sale systems, currently Toast, with an understanding of cash handling and transaction accuracy.
- Flexible, adaptive, upbeat, and visible management style with a successful record of managing operations leaders across large geographies.
- Passion for people and a dynamic leadership style focused on empowering, inspiring, and motivating team members.
- Exceptional organizational and communication skills with the ability to balance priorities and deliver results in a fast-paced environment.
- High emotional intelligence with the ability to work with and manage diverse teams empathetically.
- Team player who fosters collaborative teamwork.
- Brand ambassador with a commitment to Paris Baguette's mission, vision, brand values, and culture.
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