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Room Attendant

2 months ago

Meridian, Idaho, United States SCI Hotels LLC Full time
Position Overview

The Country Inn & Suites of Boise is in search of a dedicated Room Attendant to enhance our hospitality team. The primary role of the Room Attendant is to ensure that guest accommodations are immaculate and comfortable, adhering to brand standards while promoting guest satisfaction through friendly and professional service. This role also encompasses maintaining cleanliness in public areas to create a welcoming environment for all visitors. Full-time positions are available across various shifts, including some weekends.

Key Skills & Qualifications:
  1. Ability to deliver professional and courteous service to guests.
  2. Strong time management skills and capability to work independently.
  3. Excellent organizational skills with a keen eye for detail.
  4. Ability to comprehend and follow both verbal and written instructions, with effective communication skills.
Core Responsibilities:
  1. Assist guests with professionalism and courtesy.
  2. Execute job responsibilities efficiently and within budgetary constraints.
  3. Thoroughly clean and prepare guest rooms according to brand operational policies and standards to ensure guest satisfaction. Cleaning tasks include:
  4. Replacing soiled bed and bath linens with fresh ones.
  5. Removing trash and debris while dusting all surfaces.
  6. Restocking promotional materials and room amenities.
  7. Promptly reporting maintenance issues to the supervisor.
  8. Handling lost and found items appropriately.
  9. Maintaining a tidy and organized cleaning cart and equipment for optimal efficiency.
  10. Informing the supervisor of any 'DO NOT DISTURB' or locked guest rooms to ensure safety and satisfaction.
  11. Organizing storage areas to maintain quality and efficiency, including checking stock levels and managing linens.
  12. Securing linen closets and disposal chutes to ensure safety and security.
  13. Acquiring knowledge of the property and facilities to effectively respond to guest inquiries.
  14. Understanding and applying all safety and security protocols to maintain a secure environment for guests and staff.
  15. Keeping the supervisor informed of any significant issues or unusual occurrences.
  16. Performing additional duties as assigned.
Additional Information:
  1. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions without compromising guest satisfaction.
  2. This job description is intended to outline the primary duties and responsibilities of the position and is not exhaustive. Associates may be required to follow other job-related instructions and perform additional duties as requested by their supervisor.

We offer flexible scheduling, competitive compensation, bonus opportunities, annual performance-based raises, hotel discounts, vacation pay, and benefits for full-time associates after meeting eligibility criteria (including free medical for employees and significantly reduced rates for family members).

All candidates offered employment must undergo a background check and drug screening.

We are an E-Verify participating employer.

EOE M/F/Vet/Disability