Membership Development Associate
3 weeks ago
At Massage Envy Erie, we're dedicated to providing exceptional experiences for our members and guests. As a leading provider of Massage and Skin Care services, we're on the cutting edge of developing innovative treatments to support total body care.
Job Overview
We're seeking a skilled Sales and Customer Service Associate to join our team. In this role, you'll play a vital part in delivering an excellent experience every time and growing our member base to help more people achieve their wellness goals. Your primary responsibilities will include converting guests to members, retaining members, driving retail sales, and providing exceptional customer service. You'll be the face of our brand, greeting members and guests upon arrival and setting them up for success with our services.
Key Responsibilities
Some of your key duties will include:
- Answering phone calls and responding to member inquiries
- Setting and checking members and guests in and out for appointments
- Greeting members and guests upon arrival and ensuring they have a positive experience
- Promoting our Wellness Program and its benefits
- Re-engaging inactive members to encourage retention
- Staying up-to-date on retail products and promotions to provide personalized recommendations
- Working collaboratively with the team to achieve business goals and maintain a clean environment
Benefits
We offer a competitive compensation package that includes hourly pay plus commission, as well as benefits such as employer-paid healthcare and paid time off. We're committed to helping you succeed in your career and offer training opportunities to refine your sales and customer service skills. Our culture is built on core values of optimism, gratitude, excellence, consistency, and empathy – values that inspire us to be our best selves and deliver exceptional results.
Requirements
To succeed in this role, you'll need to possess strong communication and interpersonal skills, with a passion for sales and customer service. Previous retail or sales experience is a plus, but not required. You should be confident handling cash and have basic math skills. A high school diploma or equivalent is also necessary. If you're a motivated individual with a genuine interest in helping others achieve their wellness goals, we'd love to hear from you
Estimated Salary: $14-$14.50 per hour, depending on experience.
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