Multifamily Community Assistant

1 week ago

Madison, Wisconsin, United States ACC Management Group Inc Full time
Job Summary

We are seeking a highly motivated Assistant Community Manager to join our team at ACC Management Group Inc. in Madison, WI. This is a fantastic opportunity to work in a fast-paced, goal-focused environment and develop your skills in leasing and property management.

Key Responsibilities
  • Ensure complexes and vacancies are ready for showings and move-in dates.
  • Effectively communicate property features and amenities to all prospects.
  • Answer questions to all prospects and potential applicants in a timely manner.
  • Conduct showings of vacant units to all interested prospects.
  • Greet walk-in traffic during open office hours and attend to all needs, questions, or complaints.
  • Address resident concerns and all maintenance requests in a timely manner.
  • Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
  • Generate, distribute, and monitor renewal notices and follow up accordingly.
  • Coordinate and process all lease paperwork for all move in and move outs.
  • Collect payment of rent according to company procedures and policies.
  • Assist in the attention to all delinquency matters and reporting as need be.
  • Maintain strong resident relations while continuing to enact company and community policies.
  • Assist Community Manager in resident relations.
  • Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
  • Record and document all resident correspondence as appropriate.
  • Report and document all accident and emergency situations to the Community Manager in a timely manner.
  • Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
  • Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
  • Understand, maintain, and stay up to date on assigned property(s) description and classification.
  • Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
Requirements
  • High School diploma or equivalent required.
  • Previous customer service experience required.
  • 1-2 years of leasing or property management experience preferred.
  • Knowledge and experience in office or clerical setting.
  • Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
  • Experience with Onesite software is a plus.
  • Maintain valid driver's license with acceptable driving record.
  • Flexibility with working hours and availability for later hours or Saturdays as needed.
  • Ability to prioritize and possess efficient time management skills.
  • Demonstrates excellent verbal and written communication skills.
  • Goal-oriented and team player.
  • Ability to work independently under tight deadlines.
  • Exhibits a degree of professionalism and respect through appearance and interactions with others.
  • Ability to lift to but not limited to 25 pounds unassisted and as needed.

ACC Management Group Inc. is an equal opportunity employer and welcomes applications from diverse candidates.

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