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Customer Service Representative

2 months ago

Bristol, Virginia, United States Point Broadband Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their overall satisfaction with our products and services.

Key Responsibilities
  • Customer Service and Support: Provide timely and effective support to customers through various channels, including phone, email, and chat.
  • Issue Resolution: Identify and resolve customer complaints and issues in a professional and courteous manner.
  • Account Management: Manage customer accounts, including setting up new accounts, making changes to existing accounts, and ensuring accurate billing information.
  • Collections and Payments: Process collections and payments in a timely and efficient manner, while maintaining a high level of customer satisfaction.
  • Communication and Documentation: Communicate effectively with customers, colleagues, and management, while maintaining accurate and detailed records of customer interactions.
Requirements
  • Education: High school diploma or equivalent required.
  • Technical Skills: Strong analytical skills, ability to read and follow instructions, and proficiency in Microsoft Office and other relevant software.
  • Soft Skills: Excellent communication and customer service skills, ability to work in a fast-paced environment, and strong problem-solving skills.
Benefits
  • Medical, Dental, and Vision Insurance: Comprehensive health insurance package.
  • Short-Term Disability Insurance: Protection for unexpected illnesses or injuries.
  • Flexible Spending Accounts: Tax-advantaged accounts for healthcare and dependent care expenses.
  • 401(k) Plan: Retirement savings plan with company match.
  • Paid Time Off: Generous paid vacation and sick leave policy.
  • Cell Phone Allowance: Reimbursement for business-related cell phone expenses.