Customer Service Representative

6 days ago


Bristol, Virginia, United States Roadrunner Markets Inc Full time
Overview

At Roadrunner Markets Inc, we're more than just a convenience store - we're a community hub where customers find a welcoming atmosphere, helpful service, and a sense of belonging. As a key member of our team, you'll play a vital role in keeping our store running smoothly, ensuring our customers have an exceptional experience, and contributing to the success of our business.

Why Work with Us
  • A Fun and Friendly Work Environment: We believe in fostering a positive and supportive team culture where everyone feels valued and empowered to succeed.
  • Growth Opportunities: We're committed to helping our employees grow and develop their careers, with opportunities for advancement and professional growth.
  • Flexible Scheduling: We understand the importance of work-life balance and offer flexible scheduling to accommodate your needs.
  • Paid Time Off: You'll earn paid time off to relax, recharge, and enjoy your personal time.
  • Retirement Savings Plan: We offer a 401(k) program with a generous 6% match to help you plan for your future.
  • Weekly Pay: Enjoy the convenience and security of receiving your paycheck every week.
Responsibilities
  1. Customer Service Expertise: Provide exceptional customer service, answering questions, and ensuring a positive shopping experience.
  2. Sales Floor Management: Maintain a well-stocked and visually appealing sales floor, ensuring a seamless shopping experience for our customers.
  3. Upselling and Suggestive Selling: Develop your skills in upselling and suggestive selling to enhance the customer experience and drive sales.
  4. Brand Ambassador: Champion our brand by promoting our loyalty rewards program and highlighting the exclusive benefits and personalized offers available to our customers.
  5. Cash Handling: Efficiently manage the cash register, handle transactions with a smile, and maintain accurate financial records.
  6. Safety and Security: Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols.
  7. Teamwork: Collaborate with your colleagues to ensure smooth operations and provide support wherever needed.
  8. Facility Maintenance: Take pride in maintaining a clean and inviting store, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
  9. Environmental Stewardship: Contribute to a positive environmental impact by keeping our outdoor space clean and welcoming.
Qualifications
  • Age Requirement: Must be 18 years of age or older (21 in certain states).
  • Availability: Must be able to work weekends and holidays.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personality Traits: Friendly demeanor, ability to make people feel welcome, detail-oriented, reliable, and responsible.
  • Flexibility: Adaptable and ready to take on a variety of tasks in a fast-paced environment.


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