Desktop Support Specialist
3 weeks ago
As a Desktop Support Specialist at VDart, you will be responsible for accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices.
Key Responsibilities:
Break-fix, troubleshoot and resolve software issues;
Reimaging computers/hard drives;
IMACD function including installation and decommission;
Backing up and restoring user data, settings and associated systems administration activities;
Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts;
Assist on Incident and Problem management activities;
Taking ownership of issues through to resolution on all appropriate requests;
Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information;
Move equipment associated with escalated incidents and service requests;
Performing asset inventory activities as needed.
Requirements:
Strong technical skills and knowledge of network and desktop support;
Excellent problem-solving and analytical skills;
Ability to work in a fast-paced environment and prioritize tasks effectively;
Strong communication and interpersonal skills;
Ability to work independently and as part of a team;
Proficiency in ticketing systems and asset management tools.
What We Offer:
Competitive salary and benefits package;
Opportunities for career growth and professional development;
Collaborative and dynamic work environment;
Recognition and rewards for outstanding performance;
Flexible work arrangements and work-life balance.
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