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Programming Specialist

2 months ago

Pineville, North Carolina, United States Securitas Electronic Security Inc Full time
Job Summary

We are seeking a highly skilled Programming Specialist - Alarm Systems to join our team at Securitas Electronic Security Inc. As a key member of our team, you will be responsible for utilizing multiple software systems to define, program, and process new alarm installations.

Key Responsibilities

  • Assist field technicians with the installation of alarm equipment through programming multiple types of alarm panels.

  • Perform system tests with technicians and customers to ensure proper operation of alarm equipment.

  • Verify alarm program information to ensure proper responses, essential alarm functions, and correct customer options.

  • Test equipment with customers or Securitas field associates for verification of proper operation of alarm equipment.

  • Utilize several software programs to upload and download essential data to alarm program boards.

  • Edit and maintain video router information.

  • Receive and enter zone descriptions, instructions, and responses into the system once individual zones have been tested from the installation site.

  • Answer incoming calls from customers to activate pending installation accounts and verify procedures and dispatch instructions.

  • Process and maintain cellular account information by placing service calls to technicians to check the cell backup unit for excessive airtime.

  • Follow up on pending installation accounts over one year old by verifying with sales representatives, customers, field technicians, and managers.

  • Process remote programming change requests by downloading to alarm panels, including pin number changes and user updates.

  • Inform customers of prices for customer options such as remote programming.

  • Remote arm and disarm customer panels.

  • Troubleshoot alarm program problems, for field technicians and customers, such as test timer reporting, open and close reports, and all zone reporting functions.

  • Assist customers with arming, disarming, and pin number changes over the phone.

  • Handle confidential customer paperwork and emails.

Additional Responsibilities

  • Process and enter contracts into the system after the C.A.R.E team leaves, by verifying prices and assigning account numbers.

  • Move files electronically to the new file retention system.

  • Respond to incoming alarms on multiple systems by accurately documenting each action taken for historical records.

  • Dispatch police, fire, or guard service for alarm signals as necessary.

  • Notify customers of alarm problems.

  • Perform all database functions after hours as necessary.

  • Take care of additional projects and functions as they arise in the system.

  • Monitor multiple internal electronic systems for proper operation to assure customers of continuous response to alarm activity.

  • Monitor and protect the integrity of UL and ULC requirements for security facilities.

  • Process customer correspondences, account files, and authorized personnel records for each monitored location.

  • File paper records of alarm activity, electronically and customer change requests forms as required for proper documentation for UL and ULC certificates.

  • Participate in associate team meetings, providing feedback to the appropriate management staff.

  • Portray a positive, professional attitude at all times, and provide positive encouragement to all associates resulting in teamwork.

  • Perform other functions as required for the successful operation of the organization.

Requirements

  • High school diploma or equivalent required, associate's degree preferred.

  • 3-5 years of work experience.

  • Skilled in process documentation, project tracking, and prioritization.

  • Knowledge of MAS, MASVideo, Bosch RPS, Honeywell COMPASS, DMP Remotelink, Pacom GMS, GE Enterprise, GE DL900, DSL, LFAS, NAPCO.

  • Exceptional customer communication skills.