Customer Service Representative
1 week ago
Atlantic Chevrolet Cadillac is a leading automotive group in New York, known for its exceptional customer service and commitment to excellence.
Job SummaryWe are seeking a highly motivated and detail-oriented Receptionist/Cashier to join our team. As a key member of our service department, you will be responsible for providing exceptional customer experiences, handling cash transactions, and maintaining a professional and efficient work environment.
Responsibilities- Calculate customer bills using our dealership's computer system
- Receive cash, checks, and credit card payments, and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Answer phones and direct customers to the proper department, following up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate the switchboard telephone system and communicate with callers in a professional, friendly, and efficient manner
- Assist managers with various clerical duties as needed
- Be friendly, professional, courteous, and efficient when working with all customers and employees
- Familiarize yourself with department structures and internal procedures for assisting customers efficiently
- Experience with Microsoft Office suite is a plus
- Available to work flexible hours on weeknights and weekends
- Ability to communicate customers' interests, needs, and requests to management and sales personnel
- Professional personal appearance
- Clean driving record
- Excellent oral and written communication skills
- Team player
- Must have a valid driver's license
- Ability to learn new technology, repair, and service procedures and specifications
- Medical and dental benefits
- 401K plan
- Competitive wages
- Paid time off and vacation
- Growth opportunities
- Paid training
- Employee vehicle purchase plans
- Family-owned and operated
- Long-term job security
- Health and wellness
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