Customer Service Representative

1 week ago


Bay Shore, New York, United States Atlantic Chevrolet Cadillac Full time
About Us

Atlantic Chevrolet Cadillac is a leading automotive group in New York, known for its exceptional customer service and commitment to excellence.

Job Summary

We are seeking a highly motivated and detail-oriented Receptionist/Cashier to join our team. As a key member of our service department, you will be responsible for providing exceptional customer experiences, handling cash transactions, and maintaining a professional and efficient work environment.

Responsibilities
  • Calculate customer bills using our dealership's computer system
  • Receive cash, checks, and credit card payments, and record the amount received on the repair order and/or counter ticket
  • Make change accurately and issue receipts to customers
  • Answer phones and direct customers to the proper department, following up in a timely manner
  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
  • Operate the switchboard telephone system and communicate with callers in a professional, friendly, and efficient manner
  • Assist managers with various clerical duties as needed
  • Be friendly, professional, courteous, and efficient when working with all customers and employees
  • Familiarize yourself with department structures and internal procedures for assisting customers efficiently
Requirements
  • Experience with Microsoft Office suite is a plus
  • Available to work flexible hours on weeknights and weekends
  • Ability to communicate customers' interests, needs, and requests to management and sales personnel
  • Professional personal appearance
  • Clean driving record
  • Excellent oral and written communication skills
  • Team player
  • Must have a valid driver's license
  • Ability to learn new technology, repair, and service procedures and specifications
What We Offer
  • Medical and dental benefits
  • 401K plan
  • Competitive wages
  • Paid time off and vacation
  • Growth opportunities
  • Paid training
  • Employee vehicle purchase plans
  • Family-owned and operated
  • Long-term job security
  • Health and wellness


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