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Platform Administrator

2 months ago

New York, New York, United States CREO Full time
About CREO

CREO is a leading organization in the climate and sustainability space, dedicated to mobilizing and catalyzing high-impact capital for a low-carbon, sustainable, and prosperous future. With a mission to drive the necessary transition to a sustainable future, CREO works with a global ecosystem of stakeholders to achieve its goals.

Job Summary

We are seeking a meticulous and people-centric individual to fill the role of Platform Administrator. As a key member of the CREO Data Platform team, you will be responsible for onboarding users, providing user support, and performing data cleaning and analysis. This dynamic role requires a strong analytical background, excellent technical writing skills, and a creative approach to problem-solving.

Key Responsibilities
  • Onboard over 500 new users to the CREO Data Platform, including managing accounts and establishing relationships;
  • Advance the design and rollout of the user support ticketing system, including being the first line of response and supporting member access issues via email and Zoom;
  • Prepare documentation for the Platform, including writing user manuals and FAQs, setting up materials for the virtual Learning Hub, making how-to videos, and helping organize Zoom webinars;
  • Clean data and develop analytics to augment and expand the Platform Database, including improving and correcting our Taxonomy tagging of companies and funds, improving AI-generated outputs, conducting thematic research reports using the Platform, supporting the integration of Salesforce data to the Platform, and cleaning data merged from third party datasets;
  • Analyze user activity on the Platform, including developing metrics and KPIs to drive user engagement;
  • Perform ongoing Platform technical management supporting the Product Manager, including sprint management, new feature specification documentation, team and user feedback documentation, and the continuous maintenance of the Platform database.
Requirements
  • At least one year of experience with customer support of a web-based platform and/or tracking customer experience on a platform;
  • A strong analytical background in data analysis, including managing and wrangling large datasets on Excel and making charts, synthesizing data trends, conducting basic statistical analysis, and clearly communicating analytical findings to the team;
  • Strong technical writing experience on user manuals, preferably for web-based platforms;
  • A creative and detail-oriented approach to problem-solving;
  • Experience in a client-facing role and comfort in directly engaging with the user base;
  • A strong understanding of climate, sustainability, and finance is preferred;
  • Comfort working in a multi-time-zone setting that leverages cloud-based platforms for work activities and communications, including Outlook, Slack, and Salesforce;
  • Demonstration of the ability to handle confidential information with integrity and discretion;
  • Fluency in English required, fluency in other languages desirable.
What We Offer

CREO offers a competitive salary range of $60,000-$70,000, commensurate with experience, in the NYC market. The salary in other markets will be adjusted based on the local cost of living and market conditions. Additionally, this role will be eligible for an annual performance bonus equal to up to 5% of the base salary. CREO provides a comprehensive benefits package, including medical, dental, and vision insurance, basic life and AD&D coverage, and a generous time off package. Employees are also eligible to participate in the company 401(k) plan after six months of service.