Parts Associate

4 weeks ago


Pasadena, California, United States BYD COACH & BUS LLC Full time
Job Summary

As a Parts Associate with BYD COACH & BUS LLC, you will be responsible for managing all parts ordering and tracking, processing Parts Request Forms, and collaborating with the warranty and warehouse teams.

Key Responsibilities:

  • Process all Parts Request Forms submitted by Customer Service Staff and customers under the supervision of the Parts Manager or Supervisor.
  • Support inventory management and stock replenishment efforts.
  • Collaborate with the warranty and warehouse teams to ensure efficient parts ordering and tracking.
  • Track all parts ordered for assigned customers and technicians, and provide daily status reporting to the Customer Parts Manager/Supervisor.
  • Assist customers with parts availability and pricing.
  • Maintain and track all orders in an organized manner, with proper documentation.

Requirements:

  • Experience in Customer Service and/or Automotive Parts.
  • Ideal candidates will have a minimum of two years' experience.
  • Excellent communication and interpersonal skills, with the ability to communicate effectively in person or by telephone.
  • Experience with basic computer programs, including MS Office (Word, Excel, PowerPoint).
  • Willingness to constantly improve and learn new processes.
  • Ability to thrive in a fast-paced environment and present information to small and large groups.
  • License: Must possess reliable transportation.


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