Occasional Guest Relations Associate

4 weeks ago


Pasadena, California, United States Caltech Full time

Caltech is a world-renowned science and engineering institute that values exceptional customer service and teamwork. We are seeking a highly skilled and flexible Occasional Guest Relations Associate to join our team.

Job Summary

This role will provide exceptional service to hotel guests, members, and staff, handling inquiries, reservations, and other requests in a professional and courteous manner. The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong attention to detail.

Key Responsibilities

  • Respond to member and guest inquiries in a timely and professional manner, providing accurate information and resolving issues as needed.
  • Assist with maintaining room availability records, processing guest payments, and reconciling billing issues.
  • Market and promote Athenaeum events to members and guests, ensuring a positive and engaging experience.
  • Perform other duties as assigned, including receiving and delivering messages, mail, and parcels.

Requirements

  • High school diploma or equivalent required; 1-2 years of experience in a service industry preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work independently and as part of a team, with a strong attention to detail and ability to multitask.

Benefits

Caltech offers a competitive salary range of $18.50-$20.00 per hour, as well as comprehensive benefits, including health, dental, and vision insurance, retirement savings plans, and generous paid time off.



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