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Customer Experience Specialist

2 months ago

San Jose, California, United States School of Rock Full time
Job Overview

The Studio Coordinator is a vital role within the School of Rock team, responsible for providing exceptional customer service and administrative support to ensure a seamless experience for students, parents, and prospective customers.

Key Responsibilities:

  • Assist the General Manager with various tasks and projects
  • Lead tours for prospective students and parents, showcasing the School of Rock experience
  • Greet and care for students, creating a welcoming environment
  • Manage the opening and closing of the school, ensuring a smooth operation
  • Respond to inquiries, pitch the music program, and handle special projects
  • Prepare reports, handle billing, and maintain accurate records
  • Adhere to the School of Rock Code of Conduct, safety policies, and monitoring procedures

Skill Requirements:

  • High attention to detail and multitasking abilities
  • A warm, outgoing demeanor and excellent communication skills
  • A team player with a collaborative approach
  • A passion for music and the arts, or experience working with young people

Equal Employment Opportunity:

The School of Rock is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified candidates who share our values and are passionate about music education.