Application Developer, Senior Role
6 days ago
Your Role
As an Application Developer, you will support the upgrade of our Interactive Voice Response (IVR) system to next-generation customer service tools and contact center products.
This role involves maintaining and enhancing the enterprise IVR system, which offers self-service capabilities and serves as the entry point into the contact center.
Your Responsibilities:
- Maintain and enhance the enterprise IVR system.
- Support the development and implementation of next-generation customer service tools and contact center products.
Your Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- At least 5 years of relevant experience.
- Experience working with IVR or contact center systems.
- Proficiency in Java and Python scripting languages.
- Experience developing and consuming web services.
- Familiarity with Azure cloud environment.
- Strong technical, analytical, and interpersonal skills.
- Excellent written and verbal communication skills.
Pay Range: $99,000 - $148,500 for California-based positions.
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