Training and Certification Program Director

2 weeks ago

Portsmouth, Virginia, United States TALON Full time
Training and Certification Program Manager

About the Role

We are seeking a highly skilled Training and Certification Program Manager to join our team at TALON. As a key member of our operations team, you will be responsible for designing, developing, and implementing comprehensive training and certification programs to drive adoption of our products and services.

Key Responsibilities

  • Develop and execute high-quality training and certification content and materials using a variety of media and communication tactics.
  • Develop and maintain a thorough understanding of our product solutions, technologies, processes, and teams, acting as a product content expert.
  • Maintain training curricula and materials to ensure they are up-to-date and relevant to new product features and developments.
  • Plan and implement customer training and certification program events and webinars.
  • Conduct train-the-trainer sessions to enable internal trainers, channel partners, and resellers to deliver consistent and effective training.
  • Drive end-user product adoption through various training tactics, coaching, and real-time problem-solving.
  • Collaborate with Customer Success, Product, and Engineer teams to identify skill gaps and build a highly efficient training experience for both customer and channel partners.
  • Monitor and evaluate training effectiveness based on user feedback, industry trends, and best practices, responding efficiently to make improvements to content and optimizations to program structures.

Requirements

  • Minimum 2 years experience in designing and managing learning and development/training and development programs, preferably in a B2B SaaS or technology company.
  • Bachelor's degree in instructional design, education, and/or related field or equivalent work experience.
  • Strong knowledge of content development specifically related to the development of training materials and graduated curricula.
  • Experience leading large group trainings and/or educational experience.
  • Proficient in using authoring tools, learning management systems, multimedia software, and tools, such as the Adobe Creative Suite, and other video-editing software.
  • Experience with content development methods (i.e. ADDIE model) and development tools.
  • Familiarity with interactive learning activities and tactics.
  • Ability to organize and manage multiple workflows and drive projects forward on time with a detail-oriented mindset.
  • Excellent verbal and written communication and presentation skills, with the ability to deliver engaging training sessions.
  • High level of professionalism and approachability.
  • Experience in channel partner enablement and/or customer support positions is a plus.
  • Experience with Adult Learning Theory a plus.

Technical Proficiencies

  • Google Workspace
  • Microsoft Office Applications
  • Project Planning (Microsoft Project or similar)
  • Atlassian Products

Company Benefits

  • Incentive Stock Options
  • Paid Time Off and Company Holidays
  • Medical Insurance
  • 401(k)

This is an in-office/on-site position in Portsmouth, NH.

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