Technical Support Specialist

2 weeks ago


Celina, United States Ohio Mutual Insurance Full time
Technical Support Analyst

Job Summary:

We are seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical assistance and support to our users, resolving technical issues, and ensuring the smooth operation of our computer systems.

Key Responsibilities:

  • Provide technical support and assistance to users via phone, email, and in-person
  • Resolve technical issues and problems in a timely and efficient manner
  • Document problem resolutions and maintain accurate records
  • Participate in the setup, installation, and maintenance of computer systems and equipment
  • Communicate effectively with users to understand and evaluate their needs
  • Ensure the security and integrity of our computer systems and data

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2+ years of experience in technical support or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About Us:

Celina Insurance Group is a regional Property & Casualty insurer specializing in Commercial, Farm, and Personal Lines insurance. We are committed to providing excellent service to our customers and employees, and we are seeking a highly skilled Technical Support Analyst to join our team.



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