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Patient Services Representative
1 month ago
Company Overview: At Better Health Group Inc, our mission is to enhance the well-being of our patients. We specialize in providing exceptional primary care services tailored for individuals aged 65 and older.
Career Opportunity: Are you seeking a fulfilling career that allows for both personal and professional growth? Do you have a genuine desire to assist others in achieving optimal health? Join our dedicated team that is committed to delivering outstanding service and prioritizing patient care.
Why Work With Us: At Better Health Group Inc, we recognize and appreciate our team members. Our employees are empowered to pursue their purpose while building a career within a supportive environment that emphasizes high-quality patient care and positive outcomes.
We believe that the small actions we take daily make a significant difference in the lives of our patients. Our patients are treated like family, and we strive to keep them healthy. Become part of a team that is revolutionizing healthcare, one patient at a time. We prioritize the well-being of our staff so they can, in turn, provide exceptional care to our patients.
Key Responsibilities:
- Welcome patients warmly and perform all front office tasks as needed.
- Manage front desk operations with professionalism, including answering calls, scheduling appointments, and handling inquiries.
- Conduct patient follow-up calls for care coordination, appointment reminders, and documentation.
- Assist with patient appointments, including preparation, check-in, and payment processing.
- Maintain accurate patient medical records in compliance with company policies.
- Support inventory management and ensure office supplies are adequately stocked.
- Help manage patient documentation, including medical forms and vaccination records.
- Provide patients with necessary wellness paperwork.
- Perform additional duties as assigned.
Qualifications:
- High school diploma or equivalent is required.
- Ability to read and write medical terminology accurately.
- Basic computer skills, including familiarity with electronic medical records.
- A minimum of one year of experience in a medical office setting.
- Proficient in Google Suite or similar software (MS Excel and MS PowerPoint).
Physical Requirements:
- Ability to perform a full range of motion, including patient handling and manual dexterity.
- Capability to stand, walk, and bend for extended periods.
- Ability to lift and carry items weighing up to 15 lbs.
- Corrected vision and hearing within normal ranges.
- Ability to operate a computer and telephone.
- Must have reliable transportation.
Key Attributes:
- Exhibits a positive work ethic and inspires colleagues.
- Collaborative team player who contributes valuable insights.
- Approaches challenges with enthusiasm and determination.
- Focused on achieving goals and completing tasks successfully.
- Maintains confidentiality when handling sensitive information.
- Demonstrates excellent organizational and time-management skills.
- Possesses strong communication skills, both written and verbal.
- Displays strong interpersonal skills and critical thinking abilities.
- Knowledge of medical coding and HIPAA regulations is preferred.
Benefits:
- Comprehensive medical, dental, and vision coverage.
- 401k plan with employer matching.
- Generous paid time off and holidays.