Behavioral Health Crisis Intervention Specialist

4 weeks ago


Hyattsville, Maryland, United States Community Crisis Services Full time
Job Description

Job Summary: We are seeking a skilled Behavioral Health Diversion Specialist to provide crisis intervention support to individuals in need. The ideal candidate will possess excellent communication and listening skills, as well as the ability to remain calm and composed in high-pressure situations.

Key Responsibilities:

  • Provide crisis intervention support to individuals via telephone
  • Support other call center functions as needed
  • Participate in 40 hours of training on active listening skills, suicide prevention practices, and agency resources
  • Develop and maintain strong relationships with callers and colleagues
  • Meet or exceed answer rate targets for the 9-1-1 Diversion Line

Requirements:

  • At least two years of experience working with individuals in crisis
  • ASIST Training completion
  • Excellent communication and listening skills
  • Ability to remain calm and composed in high-pressure situations
  • High School Diploma or equivalent

Work Environment:

  • Hybrid position with remote work options
  • Must reside in the District of Columbia, Maryland, or Virginia
  • Flexible scheduling to meet program needs

What We Offer:

  • Competitive hourly rate
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment

How to Apply: If you are a motivated and compassionate individual with a passion for crisis intervention, please submit your application for this exciting opportunity.



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